Refund policy
General
We do not offer change of mind returns. This includes if you do not like the flavour profile, tasting notes or otherwise of the Products. This no change of mind policy for returns does not limit or apply to any returns made for defective products in accordance with the other terms of this clause
We will provide a full refund of the price paid for a Product or an exchange for the same or similar Product if we determine that:
a Product you have ordered was not received by you solely due to failure by us; or
a Product is faulty, in accordance with this clause.
Any refunds provided under this clause will be issued to the same payment method which was used for the purchase and will be processed within 4 weeks of confirmation that the conditions of refund have been met.
Please note that you must read the label on the Product before consuming. By consuming our Products, you agree that you have read the ingredients and are satisfied that you will not have an allergic reaction. You agree that Union Street Wine will not be liable for any liability arising from a reaction you may have after consuming the Products.
Notification and inspection
You must inspect all Products immediately on receipt of the Products and before use/consumption.
You may reject any Products as defective provided that you give us notice of such defect within 7 days of receipt or before use/consumption (whichever is first, unless a greater amount of time is required under the Australian Consumer Law).
You must do all that is reasonable to prevent the Products from becoming defective or to mitigate further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to the Products. Products (whether defective or not) must be stored and handled in the same manner as if they had no defect.
We may require that you provide us with proof of the defect including by way of photographic or video evidence before you send it to us. In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the defect (such as the manufacturer or third party service providers).
How to return Products
Once we have received the information about the defect and consider it likely that there may be a defect in the Products, we will provide you with instructions on how to send the Products back to us. Please note that we reserve the right to assess the Products before providing a replacement or refund in accordance with clause 8.4.
In sending the Products back to us:
ensure the Products are packaged and stored in a way that will not cause any further harm or damage to the Products. We are not responsible for any damage caused during return transit due to inadequate protection or storage methods;
ensure that the Products are packaged and delivered with registered post (or a similar service). We will not be responsible for any Products lost in the post;
certain costs may be incurred by you in returning the Products to us, including postage or freight costs. We are not liable for those return costs (although if we accept that a Product is defective, we may reimburse you the costs of return upon receipt of evidence of the costs incurred); and
you must return the Products in the way as instructed by us or we will be unable to process your return and your Products may be forfeited.
PRODUCTS being assessed
We reserve the right to assess the condition and age of the Products before providing a replacement or refund. We will not be liable for or required to accept any return for any defect or damage where such defect or damage is caused or partly caused by or arises as a result of:
your acts or omissions, including where you fail to take reasonable steps to prevent them from becoming defective or you fail to follow our instructions or standard practice for products the same as or similar to the Products (such as a failure to keep the Products refrigerated where required);
continued consumption after discovering the defect; or
wilful damage, negligence or abnormal use or storage conditions.
For some Products that we cannot assess ourselves, we may arrange for the Products to be sent to the manufacturer for assessment. In these circumstances, depending on the Products, please be aware that it may take several weeks to complete this process.
If there is a defect in the Products then you can choose between a replacement for a similar Product, or exchange, unless a refund is required by law.
In the event that we do not find a defect in the Products, the replacement, refund or exchange will be refused, and the Products will be returned to you at your cost.
In the event that you fail to comply with any of your obligations set out under this clause, including in respect of the return of Products, we reserve the right to refuse to provide you with a replacement or refund of the Products in our discretion.
We do not offer change of mind returns. This includes if you do not like the flavour profile, tasting notes or otherwise of the Products. This no change of mind policy for returns does not limit or apply to any returns made for defective products in accordance with the other terms of this clause
We will provide a full refund of the price paid for a Product or an exchange for the same or similar Product if we determine that:
a Product you have ordered was not received by you solely due to failure by us; or
a Product is faulty, in accordance with this clause.
Any refunds provided under this clause will be issued to the same payment method which was used for the purchase and will be processed within 4 weeks of confirmation that the conditions of refund have been met.
Please note that you must read the label on the Product before consuming. By consuming our Products, you agree that you have read the ingredients and are satisfied that you will not have an allergic reaction. You agree that Union Street Wine will not be liable for any liability arising from a reaction you may have after consuming the Products.
Notification and inspection
You must inspect all Products immediately on receipt of the Products and before use/consumption.
You may reject any Products as defective provided that you give us notice of such defect within 7 days of receipt or before use/consumption (whichever is first, unless a greater amount of time is required under the Australian Consumer Law).
You must do all that is reasonable to prevent the Products from becoming defective or to mitigate further harm or damage. Products must be stored in a manner that does not cause any further harm or damage to the Products. Products (whether defective or not) must be stored and handled in the same manner as if they had no defect.
We may require that you provide us with proof of the defect including by way of photographic or video evidence before you send it to us. In providing this information to us you authorise our use and disclosure to those third parties that may assist us in assessing the defect (such as the manufacturer or third party service providers).
How to return Products
Once we have received the information about the defect and consider it likely that there may be a defect in the Products, we will provide you with instructions on how to send the Products back to us. Please note that we reserve the right to assess the Products before providing a replacement or refund in accordance with clause 8.4.
In sending the Products back to us:
ensure the Products are packaged and stored in a way that will not cause any further harm or damage to the Products. We are not responsible for any damage caused during return transit due to inadequate protection or storage methods;
ensure that the Products are packaged and delivered with registered post (or a similar service). We will not be responsible for any Products lost in the post;
certain costs may be incurred by you in returning the Products to us, including postage or freight costs. We are not liable for those return costs (although if we accept that a Product is defective, we may reimburse you the costs of return upon receipt of evidence of the costs incurred); and
you must return the Products in the way as instructed by us or we will be unable to process your return and your Products may be forfeited.
PRODUCTS being assessed
We reserve the right to assess the condition and age of the Products before providing a replacement or refund. We will not be liable for or required to accept any return for any defect or damage where such defect or damage is caused or partly caused by or arises as a result of:
your acts or omissions, including where you fail to take reasonable steps to prevent them from becoming defective or you fail to follow our instructions or standard practice for products the same as or similar to the Products (such as a failure to keep the Products refrigerated where required);
continued consumption after discovering the defect; or
wilful damage, negligence or abnormal use or storage conditions.
For some Products that we cannot assess ourselves, we may arrange for the Products to be sent to the manufacturer for assessment. In these circumstances, depending on the Products, please be aware that it may take several weeks to complete this process.
If there is a defect in the Products then you can choose between a replacement for a similar Product, or exchange, unless a refund is required by law.
In the event that we do not find a defect in the Products, the replacement, refund or exchange will be refused, and the Products will be returned to you at your cost.
In the event that you fail to comply with any of your obligations set out under this clause, including in respect of the return of Products, we reserve the right to refuse to provide you with a replacement or refund of the Products in our discretion.